ITS Data Center Services Co-Location Request
Data Center Co-location Services
“Co-Location” is an ITS service that allows departments and researchers at the 东精影业 to locate and operate their computing hardware inside professionally maintained data centers on the Manoa campus. For answers to FAQs you may have, please see below or click here.
Co-Location services can be requested by using this form and logging in (if prompted). You will need a UH Username to be able to access this form.
If you are a new customer or if you have an existing service but would like to manage it under a different account code or as a separate project, create a new DC COLO request. Select the “New Physical Colocation (colo)" option below. Access to the UH ITSM services requires enterprise VPN (For more information, visit ) and a UH username.
If you have existing RU’s/Cabinets with us, you can request changes to or removal of those services through the same portal. Refer to for more information and instructions.
Be sure to save your progress frequently.
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Press the "Next" button on the left sidebar to continue to the next step.
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Step 1: Colocation Services Request
Select between Cabinet or Rack Unit.
- If you select to purchase Physical Colocation - Cabinet, you are responsible for managing the network within your cabinet.
- If you select to purchase Physical Colocation - RU, you are purchasing the per rack unit service and ITS will handle these responsibilities.
After selecting Cabinet or Rack Unit, new fields should appear. 
If you select Rack Unit, the below should appear. It is also possible to select both options.
Step 2: Type of Data Stored
Please select all the types of data that will be stored on your DCS Service. If you are unsure, please read the note below regarding the security of devices.
You are responsible for following University guidelines and general best practices for securing your IT components. This includes registering and patching servers, using appropriate malware avoidance software and maintaining access control lists for your devices. If you handle HIPAA, FERPA, or PCI data, you are responsible for identifying an appropriate compliance officer to ensure you are handling and securing your data in accordance with UH, state and federal policies for handling such data. For more information regarding UH Information Security, click .
Step 3: ITS Service Level Agreement
Please read the ITS Co-Location Service Level Agreement. /askus/1819
Step 4: Memorandum of Agreement
The Memorandum of Agreement (MOA) is to establish a billing agreement between Information Technology Services (ITS) and departments subscribing to data center services. The MOA must be completed for the service to be delivered. For more information about the MOA, please go to: /askus/1817
Step 5: Approvals and Departmental Information
ACCOUNT CODE: The account code to use for billing.
*TECHNICAL/ADMIN: The technical and admin contacts are the persons responsible for maintaining the resources stored at the data center; they will have the authority to add and remove people from the data center access list. The provided emails must be hawaii.edu addresses. (Only those in the data center access list are authorized to enter the data center)
*FISCAL ADMIN: The billing contact responsible for the charges (This is usually the department’s fiscal administrator [FA]).
- For access to the data center, deliveries, or assistance, please email itsdctr@hawaii.edu.
COMPLETION:
When you have completed this form, press the “Submit” button on the upper right hand corner of the screen.
DC Co-location Frequently Asked Questions
Who do I contact with questions about billing?
Please contact our billing team at itsdctr@hawaii.edu or call us at 956-6033.
When do I need to do a NEW request and when do I do a SERVICE CHANGE request?
A NEW request is for a new customer/service or an existing customer who has an existing Co-Location service and would like to have it billed to a different account code from the existing service.
For example, if you are paying for 4 RU’s with ACCOUNT CODE A, and would like to add 2 more RU’s charged to ACCOUNT CODE B, then you will need to do a NEW request for the 2 RU’s.
The SERVICE CHANGE request is to add or delete to your existing service with the same account code.
For example, if you have 2 cabinets charged to ACCOUNT CODE A and would like to add 1 more cabinet and charge it to the same ACCOUNT CODE A, you would do a SERVICE CHANGE to change the quantity from 2 to 3.
When do I need to submit an MOA?
You will need to submit a new MOA for all NEW requests.
How do I submit an MOA?
The direct link to the form is. The (form) Submitter is usually the person requesting DCS. You can find additional information at hawaii.edu/askus/1817.
How can I change the account code to charge for our Co-Location Service?
The direct link to the form is. The submitter is usually one of the contacts listed for the service. The request will need to be approved by your department’s Fiscal Administrator. You can find additional information at hawaii.edu/askus/1823.
What if I want to charge our service to multiple account codes?
You would need to split the service by whole items and create a new service request for the second account code. For example, if you have 2 cabinets, you would change your existing service to 1 cabinet with the existing account code and create a NEW request for 1 cabinet with the second account code.